EVENT CANCELLATION POLICY
WHY WOULD AN EVENT BE CANCELLED?
After 5+ years of operation and many incredible race experiences, we have never had to cancel an event. We love our races and will always make every effort to host our events as planned or as close to the original plan as possible while ensuring they are safe for everyone. We will review and seek out the best possible alternative options to host an event safely.
However, there is always a possibility of a race being affected by circumstances out of our control. This would include things such as earthquakes, fires, floods, extreme weather, civil unrest, government orders, pandemics, unsafe air quality, and other “Acts of God”. We must take into consideration not only the safety of participants, but the volunteers, vendors, and crew who come together to create each event. In these circumstances and if there is no reasonable and safe alternative then we are forced to cancel an event.
WHAT HAPPENS TO MY ENTRY?
Registrants of any canceled race will be offered the opportunity to collect their race materials (including medal, shirt, etc.) in-person or by mail. Refunds, deferrals, or transfers will not be issued for the following reasons.
WHY NOT REFUND?
If we were able to predict natural disasters and such months ahead of time, there would be no problem canceling an event and issuing refunds. In reality, such circumstances typically develop shortly before the event takes place, after virtually all race expenses have already been incurred.
We are a small organization and wish to continue producing awesome race experiences into the future. For this reason, we require our registrants to share this risk with us.
WHY NOT DEFERRAL OR TRANSFER?
The reason a deferral or transfer is not offered is because this would mean our organization would be paying all of the expenses to produce the event twice. If the race entry fees were a small fraction of the actual cost, this would work, but in reality, there is very little left over after all expenses are paid.
A FEW OTHER RACES GIVE REFUNDS…
While some event organizations may be a larger corporation with reserves of capital or sponsorships that pay for much of the race, most local events come from your traditional mom-and-pop operations. We do our best to put forth a professional image and produce high-quality events, but we are definitely in the later camp of a small local organizer.
OUR CREATION PROCESS & POLICY
When we want to create a new event, we spend our own funds upfront with our time and resources to get it started (website, photo shoot, planning, legal requirements, permits, logistics, marketing materials, etc.).
When we open up registration, we do so with the requirement that the person registering agree to the waiver and conditions set to allow us to create and host the event, they are providing their support in funding the event and sharing the risk with us. This part of the registration process and making sure the registrant acknowledges their understanding and agreement with the policy.
We do this for only one reason: to preserve the operation and save us from going bankrupt in the case of events beyond our control.
If something happens that makes it impossible for us to put on events for an extended period of time, we have the option to simply stop putting on events and seek alternative forms for employment. If, however, we spend enormous amounts of money preparing for events and then find ourselves having to refund the funds we already spent, we end up not only out of business, but in bankruptcy.
WHY AGREE TO THIS POLICY?
Most first-time registrants are willing to take a chance and repeat registrant have faith in our integrity and commitment to creating awesome race experiences that improve people’s lives through the power of running, achievements through running, and the community it creates.
On occasion a registrant won’t even be able to come to the event because something happens in their life making it impossible. And sometimes (though exceedingly rare), something happens in the world that makes it impossible for New Global Adventures to put the event on.
We believe the people who sign up for our events know that we are not out to rip them off and that we would do every reasonable thing possible to present them the race as planned that is safe for everyone involved. Our goal is always to bring you some of California’s best race experiences possible. We appreciate the partnership and support our runners and volunteers give us and we take the trust they put in us very seriously. We love these races as much as you do, and we want to make sure they continue to happen for years to come.
Updated: March 13, 2020